Terms & Conditions
Last updated: April 2026 · Zurruq Origins Pty Ltd
Definitions
In these Terms and Conditions, "Zurruq Origins", "we", "us", or "our" means Zurruq Origins Pty Ltd, a company registered in Victoria, Australia, with its principal place of business at Tullamarine, VIC 3043. "Customer", "you", or "your" means any business or entity that places an order with Zurruq Origins. "Products" means any goods supplied by Zurruq Origins including Ghana natural cocoa powder and single-origin coffee. "Order" means a purchase order or written request to purchase Products. "COA" means Certificate of Analysis issued for a specific product lot.
Acceptance of Terms
These Terms and Conditions apply to all transactions between Zurruq Origins and the Customer. By placing an Order, the Customer agrees to be bound by these terms. These terms apply to the exclusion of all other terms unless Zurruq Origins has expressly agreed otherwise in writing signed by a director of Zurruq Origins.
Orders and Quotations
Any quotation issued by Zurruq Origins is valid for 14 days from the date of issue unless otherwise stated. Orders must be placed in writing including by email or via the Client Portal. An Order is not binding on Zurruq Origins until Zurruq Origins issues a written order confirmation. Zurruq Origins reserves the right to refuse or cancel any Order prior to dispatch. Minimum order quantities may apply to specific Products and will be stated in the applicable quotation.
Pricing and Payment
All prices are in Australian Dollars and are exclusive of GST unless otherwise stated. GST will be added where applicable. Payment is due within 30 days of the date of invoice unless otherwise agreed in writing. New customers may be required to pay in full prior to dispatch. If the Customer fails to pay by the due date, Zurruq Origins may charge interest at 2% per month on the overdue amount, suspend pending orders, withdraw credit terms, and recover reasonable costs of collection including legal fees.
Delivery and Risk
Zurruq Origins will use reasonable endeavours to deliver Products within the timeframe quoted. Estimated delivery times are indicative only. Risk in the Products passes to the Customer upon delivery. Title to the Products does not pass to the Customer until full payment has been received in cleared funds. The Customer must notify Zurruq Origins in writing within 48 hours of delivery of any shortfall in quantity.
Product Quality and Compliance
All Products are supplied in accordance with the applicable specification sheet current at the time of dispatch. A Certificate of Analysis is issued for each lot. The Customer is solely responsible for ensuring that Products are stored, handled, processed, and used in accordance with all applicable food safety legislation including the Food Standards Australia New Zealand Act 1991. The Customer is solely responsible for verifying that Products are fit for the Customer's intended use before incorporating them into any finished product.
Inspection and Claims
The Customer must inspect Products promptly upon delivery. Any claim for defective or non-conforming Products must be made in writing within 5 business days of delivery, including the order number, lot number, description of the defect, and photographs. Products must not be used or processed if a defect has been identified. Where a valid claim is established, Zurruq Origins' liability is limited at its election to replacement of the affected Product or a credit note to the value of the affected Product.
Returns and Refunds
Products may only be returned with the prior written authorisation of Zurruq Origins. Authorised returns must be in original unopened packaging and returned within 10 business days of authorisation. A restocking fee of up to 15% may apply. The Customer is responsible for return freight costs unless the return is due to a defect caused by Zurruq Origins. Refunds will be processed within 14 business days of Zurruq Origins confirming receipt of returned Products.
Intellectual Property
All intellectual property rights in Zurruq Origins' branding, trademarks, product names, marketing materials, specification sheets, and website content remain the sole property of Zurruq Origins. Nothing in these Terms grants the Customer any licence to use Zurruq Origins' intellectual property without prior written consent.
Confidentiality
Each party agrees to keep confidential all information received from the other party that is by its nature confidential, including pricing, product specifications, and business processes. Neither party will disclose confidential information to any third party without prior written consent, except as required by law. This obligation survives termination of any agreement for a period of 3 years.
Limitation of Liability
To the maximum extent permitted by law, Zurruq Origins' total aggregate liability to the Customer is limited to the total amount paid for the specific Order giving rise to the claim. Zurruq Origins excludes all liability for loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, indirect or consequential damages, and any loss arising from the Customer's failure to comply with food safety or regulatory obligations. Nothing in these Terms limits any liability that cannot be excluded by law including non-excludable guarantees under the Australian Consumer Law.
Indemnity
The Customer indemnifies Zurruq Origins and its officers, employees, and agents against all claims, losses, damages, and costs arising from the Customer's use, storage, processing, or resale of Products, any breach by the Customer of these Terms, any claim by a third party arising from Products that have been altered or processed by the Customer, and the Customer's failure to comply with applicable laws.
Force Majeure
Zurruq Origins will not be liable for any failure or delay caused by circumstances beyond its reasonable control including acts of God, natural disasters, war, port closures, shipping delays, strikes, regulatory changes, crop failure, or pandemic. Zurruq Origins will notify the Customer as soon as reasonably practicable of any such event. If a force majeure event continues for more than 60 days, either party may terminate the affected Order without liability by giving written notice.
Termination
Zurruq Origins may terminate any agreement or suspend supply immediately if the Customer fails to pay any amount owing and does not remedy that failure within 7 days of written notice, if the Customer becomes insolvent or enters administration or liquidation, if the Customer breaches any material term and fails to remedy it within 14 days of written notice, or if Zurruq Origins reasonably believes the Customer is using Products in a manner that constitutes a food safety risk.
Governing Law and Disputes
These Terms and Conditions are governed by the laws of the State of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia. Before commencing legal proceedings, the parties agree to attempt to resolve any dispute through good faith negotiation for a period of at least 21 days from written notice of the dispute.
General Provisions
These Terms and Conditions constitute the entire agreement between the parties with respect to the supply of Products and supersede all prior representations and agreements. No variation is effective unless made in writing and signed by an authorised representative of Zurruq Origins. If any provision is held invalid or unenforceable, the remaining provisions continue in full force. The Customer must not assign its rights under any agreement without the prior written consent of Zurruq Origins.
Contact and Legal Notices
For any questions regarding these Terms and Conditions or to give formal notice, please contact Zurruq Origins Pty Ltd by email at info@zurruq.com, by phone at +61 480 242 900, or by post to Tullamarine, VIC 3043, Australia. ABN: [insert ABN].